Refund policy

Refund Policy

At JAYEGT, we offer refunds for items that arrive damaged, are defective, or are different from what you ordered.

30-Day Request Period

Please contact us within 30 days of receiving your item to request a refund for one of these issues.

How to Request a Refund

Email ansiyjy@gmail.com with your order number and a description of the issue. Please include clear photos, if applicable. We may request additional information to assess your request.

No Return Required

If your refund is approved, you do not need to send the item back. Please contact us before mailing any item.

Change of Mind

We do not offer returns or refunds simply because you no longer want the item or have changed your mind, except where required by applicable law.

Refund Method

Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to post the refund.

Your Legal Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.